Refund policy

Last updated 24 October 2026

Free trial

Every plan starts with 14 days free. Cancel before the trial ends and you pay nothing.

Monthly plan

If you ask within 14 days of your first payment, we refund it in full. After that, you can cancel at any time and keep access until the end of the month you paid for. We don't refund part-months.

Yearly plan

If you ask within 14 days of your first yearly payment, or of a renewal, we refund it in full. After that, you keep access until the end of the year you paid for, and we don't refund the remaining months.

If something goes wrong on our side

If Lucimo is unavailable for a long period, or we close the service, we refund the time you paid for and could not use.

Your legal rights

If you are a consumer in the UK or the EU, you have a legal right to cancel a digital service within 14 days of buying it. When you start a paid plan, you ask us to start the service straight away. Our policy above gives you at least the same 14 days in any case. Nothing here affects your rights if the service is faulty.

How to ask

Email hello@lucimo.app from the address on your account. Refunds go back to your original payment method through Onelink (Stripe), usually within 5 to 10 working days.